It is hard for myself to assess where the actual address is that Busways supplied the ticket from was supplied by Busways will probably know.
Maybe the 9 minutes late service can be frustrating but the 16 minutes late can make commuters pace up and down the bus stop, wondering what service are they getting. Do you think these late times are immediately creating havoc. Do commuters think that it is on purpose they are late or do they accept our public transport system may have occasional late running services, which have genuine reason for arriving late?
What do you think?