His main improvement he would like to see is improvement in carriages and seating, it is sometimes so squeezy, tight and uncomfortable. In a three seater (In a carriage) he is caught in the middle of the seat, most of the time!
Now whenever there is a redesign of carriages Transport for NSW should at configurations of seating arrangement, allowing extra seating to have spacing between seats. This is so everyone feels O.K. with every seat they are sitting, leaving everyone with comfort.