There were bus commuters, one day, that travelling from Penrith through to Cambridge Park and then went off-route to streets where the bus was not suppose to go. Commuters on the bus advised him of this error and took commuters to Werrington shops, then commuters were asked to get off the bus and walk to the train station.
It appeared that the bus driver was confused and may have been stressed for taking commuters to the wrong street. Maybe he needed time out - I'm not sure how commuters treated the bus driver, yet I would have treated him with extreme calm respect!
Editors Notes: Do Busways properly train bus drivers on each individual bus route for new bus drivers or are they expected to study the routes and take commuters around. I do know they are training them on routes in one 2 days - bus does it cover all routes in NSW Bus Region 1