Air-Conditioned Trains Required by Richmond City Rail Commuter

I met Bruce from Richmond walking to Parramatta train station and he claims the most important  thing to make commuters happy on the Western Line  is to provide Air-conditioned train carriages, which will provide better comfort for himself and others.

He doesn't understand why  we don't get then on the Richmond part of the Western Line as they all travell to  and come from North Shore Lines.