Here is the story from St Marys-Mt Druitt Star regarding the 'Happy Bus Drivers Register!':
Top service recognised
11 Jan, 2011 09:25 AM
Every time we read or hear about a bus driver giving the industry a bad name, we should remember that most do the right thing.
Mt Druitt Commuters Improvement Group is on track to move the focus on the overwhelming majority of drivers who deserve a long overdue pat on the back.
Formerly known as Save our Bus Services, the community group was renamed to cover all public transport matters in St Marys-Mt Druitt.
Spokesman John Svoboda recently set up the Happy Bus Driver Register on his group’s website where everyone is invited to give positive feedback when they receive friendly service from a bus driver.
The Whalan resident is a frequent passenger who commutes to work.
‘‘I want to install goodwill in the community,’’ Mr Svoboda said.
‘‘A simple hello or ‘have a nice day’ are important. Overall, the drivers in this area are good. I try to make conversation with drivers and find very rarely do they not converse.’’
Anyone can dob in a driver to be recognised on the website.
They need to provide the bus operator, the driver’s licence number (usually displayed on the front window) and why the driver should be recognised.
The initiative may extend to taxi drivers and CityRail staff if successful.
Busways operations manager Stephen Harper, who’s in charge of 160 drivers at the Blacktown depot welcomed the group’s initiative.
Busways gives complimentary letters to drivers who receive praise from passengers.
‘‘We receive more complaints than we do compliments,’’ Mr Harper told the Star.
‘‘The website is a way of showing there are drivers out there who are doing a good job and enjoy what they do. Bus drivers have a hard job which involves a lot of concentration.’’
He and Mr Svoboda believe passengers can play their part in making their trips more pleasant.
‘‘I always thank the driver when I leave the bus for bringing me to my destination safely,’’ Mr Svoboda said.
Details: http://mountdruittcommuters.blogs pot.com/.
Mt Druitt Commuters Improvement Group is on track to move the focus on the overwhelming majority of drivers who deserve a long overdue pat on the back.
Formerly known as Save our Bus Services, the community group was renamed to cover all public transport matters in St Marys-Mt Druitt.
Spokesman John Svoboda recently set up the Happy Bus Driver Register on his group’s website where everyone is invited to give positive feedback when they receive friendly service from a bus driver.
The Whalan resident is a frequent passenger who commutes to work.
‘‘I want to install goodwill in the community,’’ Mr Svoboda said.
‘‘A simple hello or ‘have a nice day’ are important. Overall, the drivers in this area are good. I try to make conversation with drivers and find very rarely do they not converse.’’
Anyone can dob in a driver to be recognised on the website.
They need to provide the bus operator, the driver’s licence number (usually displayed on the front window) and why the driver should be recognised.
The initiative may extend to taxi drivers and CityRail staff if successful.
Busways operations manager Stephen Harper, who’s in charge of 160 drivers at the Blacktown depot welcomed the group’s initiative.
Busways gives complimentary letters to drivers who receive praise from passengers.
‘‘We receive more complaints than we do compliments,’’ Mr Harper told the Star.
‘‘The website is a way of showing there are drivers out there who are doing a good job and enjoy what they do. Bus drivers have a hard job which involves a lot of concentration.’’
He and Mr Svoboda believe passengers can play their part in making their trips more pleasant.
‘‘I always thank the driver when I leave the bus for bringing me to my destination safely,’’ Mr Svoboda said.
Details: http://mountdruittcommuters.blogs pot.com/.
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