A elderly gentleman mentioned to me on the train heading to Blacktown from Parramatta that he has had the worst experience ever in relationship to catching public transport, although I have given him a quick solution to the problem.
The Wednesday morning after the Easter long weekend, he had to purchase his weekly ticket at Blacktown train station. He had noticed two ticket windows open out three after a long weekend, and there were lots and lots of other commuters who needed to pay for their fares as well.
This seemed usual, except for the fact that when he reached the end of the winding queue to the window, he was told that the automatic tickets machines were out of order from 7.50 am and he reached the window by approximately 8.30am (about the time the machines were fixed up and back into operation).
I did have 2 suggestions to give him - maybe Cityrail could have placed one of their managers on the window to relieve the stress for commuters or simply do what have been normally doing purchase your ticket prior to the morning after the end of the holiday period!
He agreed with me and said he will ensure he does that next time!
The Wednesday morning after the Easter long weekend, he had to purchase his weekly ticket at Blacktown train station. He had noticed two ticket windows open out three after a long weekend, and there were lots and lots of other commuters who needed to pay for their fares as well.
This seemed usual, except for the fact that when he reached the end of the winding queue to the window, he was told that the automatic tickets machines were out of order from 7.50 am and he reached the window by approximately 8.30am (about the time the machines were fixed up and back into operation).
I did have 2 suggestions to give him - maybe Cityrail could have placed one of their managers on the window to relieve the stress for commuters or simply do what have been normally doing purchase your ticket prior to the morning after the end of the holiday period!
He agreed with me and said he will ensure he does that next time!
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